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Return and Refund

  1. Returns Eligibility: We want you to be completely satisfied with your purchase. If you are not happy with your item, we accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels attached.

  2. Return Process: If you would like to initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to proceed with the return. Please note that customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

  3. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be issued to your original payment method within a reasonable timeframe. Please note that the refund amount will exclude any shipping fees or additional charges incurred during the original purchase.

  4. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  5. Non-Returnable Items: Certain items are non-returnable for hygiene reasons, such as intimate apparel, swimwear, or earrings. Please ensure that you carefully review the product description before making a purchase.

  6. Exchange: At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend initiating a return and placing a new order for the desired item.

  7. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. Please reach out to us via email or our designated customer service channels, and we will be happy to assist you.

We strive to provide a hassle-free return and refund process to ensure your satisfaction. Our goal is to make sure you are happy with your purchase, and we appreciate your understanding and cooperation in following our return policy guidelines.